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Order Processing Time: We strive to ship each order immediately, but to be safe please allow 2-6 business days after your order & payment is received to be shipped. If an item is expected to take longer, it will be noted in the product description. Shipping time is 2-5 business days for orders shipped within the continental US. At this time, we do not ship internationally. We ship from California.
Shipping disclaimer: On occasion, circumstances beyond our control may delay your order, such as national holidays or inclement weather, and we may not be able to contact everyone about their order when this happens. We are simply unable to post every circumstance possible that may effect the shipping of your order. We will do our absolute best to keep you as updated as we possibly can, and we encourage you to read through our policies carefully and contact us if you have any questions or concerns.
Return Policy: Your satisfaction is very important to us. If for any reason you are dissatisfied with one of our products, you may return the product within 7 days of receipt for a refund less shipping costs (shipping costs are not refundable). Returns must be pre-authorized by contacting us via email or phone. Do not just ship it back to us. As we are always looking for ways to improve our product line, it would be most helpful to us if you would provide a brief explanation as to the nature of your dissatisfaction. In all cases of returns, merchandise must be in new condition, in the correct packaging, with the insert slips in the packaging. Washed or laundered items, food, or soap / bath products, cannot be returned. Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Once we have received your return, and have examined it and verified that the return conditions have been met, we will issue your credit. Any items not in the correct packaging or in new condition as described above, or returned after the 14 day window, will be charged a 50% restocking fee. Items returned to us and damaged in the shipping process cannot be refunded (you must then make a claim to the shipping company, so they can refund you). So, take care when repacking the item(s), and (if it is a breakable item) purchase shipping insurance if not automatically included by the shipper.
Shipping Methods: All orders are shipped USPS, UPS or FedEx Home Delivery. UPS and FedEx charge based on weight of package and shipping zone.
Shipping Charges: We work hard to pack each order in the safest and most cost effective way possible, and research to find the least expensive shipping method for each order. We reduce waste by recycling and reusing shipping boxes and packing materials, thus we do not charge any extra handing or packaging fees. If you have any further questions about shipping, please feel free to email us at [email protected]. *Shipping charges are set as close as possible to the actual costs incurred. Prices are subject to change. Total shipping charges include insurance.
International Orders: At this time, we do not ship internationally.
Payment methods:
Pay Pal ~or~ Credit Card: Your credit card is processed through our Pay Pal shopping cart and collects your credit card information securely, and is charged for the order total plus shipping (and any applicable taxes) once the order is ready to ship. We then delete it. For your protection, and as a security "best practice," we do not store your credit card information.
Please note that you DO NOT need a Pay Pal Account to purchase from our online store.
Phone Payment: You can always call our store and place your order over the phone. 951-766-5696
Check or Money Order: You may also pay via check or money order. Simply mail your check or money order to us at the below address, and once it clears, we will ship your order.
Tax: California residents will be charged CA tax.
Errors: If we have made a shipping error, please contact us immediately, so we can work out a solution. Most often this means we will pick up the order at our expense, and once we have verified the error, send you the correct merchandise. If the merchandise is no longer available, we will refund your purchase. Error claims must be made within 2 days of receipt of your order.
Shipping Damages: Please examine your package immediately upon receipt. If there is shipping damage, you must notify us within 2 days of receipt, by e-mail, and we will arrange for carrier to verify shipping damage. You must keep all shipment packaging, as the carrier may require it in order to verify damages. Damaged items will be replaced with the same item and we may require that the item be returned prior to exchange. If an item cannot be replaced due to unavailability, then we will refund your purchase. Washing Instructions We do not accept returns for laundered items. As with any 100% cotton linen products, our products should be washed the first time in cold water on gentle cycle with white vinegar to set color, line dry.
Privacy Policy: Your privacy is very important to us. When you provide us with your personal information, you are agreeing to receive any marketing or sales information we may send by mail or email, including, but not limited to, new products, articles, sales, discounts, and specials. Your information will be kept in the strictest confidence, and will not be shared (or sold) with any individual or party under any circumstance. Should you choose to be taken off our registration list, simply use the link at the bottom of any of our email correspondence and you will automatically be removed immediately.
Wholesale Inquiries: At this time, we are a retail business only. We are not the manufacturer of the vast majority of our products, so we do not have the ability to wholesale to other businesses.
Contact Us: We always love to hear from our customers! We will try our best to earn your business. If you have any questions, comments, or feedback, please feel free to contact us! We're always looking for new product lines to show our customers, so keep us updated if you have any ideas! We prefer email for documentation purposes and so we can respond to you more quickly, but you are also welcome to call us.
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